Before You Contact Us...
These questions make up 73% of our inbox. Maybe yours is here?
Q: I'm traveling to [City] next week. Do you have a guide?
A: Check our guides page! If we don't have it yet, email us. If enough people ask, we'll prioritize it. Democracy in action!
Q: Can you plan my entire trip for me?
A: We don't offer personal planning services (yet). But our guides are basically us planning your trip, just in advance. If you need custom help, email us and we might know someone.
Q: I found an error in your guide!
A: THANK YOU! Seriously, email us immediately. We'll fix it within 48 hours and send you a free guide as thanks. You're helping thousands of travelers.
Q: Can I write for Travel in the City?
A: Maybe! Send us your best travel story (500 words max) and where you're an expert. If we're expanding there and you don't write like a robot, let's talk.
Q: Will you sponsor my trip?
A: We're flattered you asked, but no. We're too busy spending money on coffee and guide research. But tag us in your photos – we love seeing adventures!
Q: Can I get guides for free if I'm broke?
A: Email us. Seriously. If you're genuinely struggling but have wanderlust, we'll work something out. Everyone deserves to travel.
The Human Touch Promise
Every message gets read by an actual human who's probably traveled to where you're going. We don't use automated responses (except that one that says we got your email). We won't try to upsell you anything. And we genuinely care about making your trip awesome.
No robots. No scripts. Just travelers helping travelers.